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  • I accidentally entered the wrong address. What can I do?
    No worries, these things happen! If you entered the wrong address, please send us an email to info@simahomeware.com. to let us know, or pop us a message on Instagram. If your order hasn’t been shipped already we can change your address. If it has been shipped already you will have to contact our shipping company Swiss Post to change your address and redirect your order.
  • I’ve just placed my order. What’s next?
    Amazing!! We hope you love our products as much as we do! You should receive your confirmation mail within the next hour (make sure to also check your spam folder if you never received an email from us before). If you should not receive a confirmation email within this time frame, please send us a message with your name and order number at info@simahomeware.com.
  • Can I cancel/make changes to my order once I place it?
    As long as the order has not been processed you will be able to make a change to your order and we’ll do everything in our power to fulfill your request. We do process orders very quickly though, so make sure that you reach out to us as quickly as possible via email.
  • How long will the shipping take?
    All orders placed on our website are proceed within 1-3 business days. Your order will be shipped from Winterthur, Switzerland with Swiss Post. As soon as your order is shipped, you will receive a shipping confirmation email with tracking information to keep you updated on your package's whereabouts. If you have any questions or concerns about your order, please don't hesitate to contact our customer support team who will be more than happy to assist you: info@simahomeware.com. Estimated shipping times: 3-5 business days You can find more about our shipping policies here.
  • I haven't received my tracking number
    Once your order is shipped, you will receive a shipping confirmation with a tracking number. If you do not receive an email from us, please check your junk mail folder and see if you have provided the correct e-mail address upon checkout. You are always welcome to contact us at info@simahomeware.comshould you have any questions.
  • Can I return my item(s)?
    You certainly can! Even though we hope that you will be happy with our products it can obviously happen that you might want to return something. In that case, just make sure that everything is still not used and that you are within 14 days after the delivery day. The return policy only applies to unused products and original packaging. Once we receive the returned item(s) the charges will be credited to you. The shipping costs are non-refundable. You are welcome to contact us regarding any exchange or returns at any time via email: info@simahomeware.com. You can find more about it here.
  • When will I receive a refund for my product return?
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • Do you offer free returns?
    We care for our environment and want to minimize returns as much as possible. Please think twice before you order something to avoid preventable returns. If you need to return something you will be responsible for paying return shipping costs. We recommend reusing the packaging your order came in to lower your environmental impact. (The only instance in which we will cover postage costs will be in the event of a faulty or incorrectly posted item.)
  • What the products are made of?
    Our eco-friendly kitchen products are made of sustainable materials such as bamboo, sisal, and natural fibers. Bamboo is the primary material used for our brushes, while sisal, coconut and wood pulp are used for our bristles and sponges. These materials are carefully chosen for their eco-friendly properties, durability, and effectiveness in cleaning. We prioritize using renewable resources and minimizing the use of plastic or synthetic materials to provide you with sustainable alternatives for your kitchen cleaning needs.
  • What for I can use brushes and sponges?
    Our brushes and sponges are versatile cleaning tools that can be used for various tasks in your home. Here are some common uses for our brushes and sponges: Our brushes are perfect for tackling tough cleaning jobs in your kitchen, such as scrubbing pots, pans, and dishes to remove stubborn food residues. They are also effective for cleaning kitchen surfaces, appliances, and even scrubbing vegetables or fruits. Our sponges are great for doing dishes as well as general cleaning purposes. You can use them to wipe down countertops, clean stovetops, and remove spills and stains from various surfaces in your kitchen. Additionally, our sponges can be used for cleaning tasks in your bathroom, including scrubbing sinks, tiles, and shower surfaces. By using our sustainable brushes and sponges, you can effectively clean both your kitchen and bathroom, making your daily cleaning routines more efficient and environmentally friendly.
  • Can brushes and sponges be washed in a dishwasher?
    Yes, our brushes and sponges are dishwasher-safe. You can place them in the dishwasher on the top rack for convenient cleaning. However, it's important to note that frequent dishwasher use may lead to some wear and tear over time.
  • What is the durability of the products?
    On average, our brushes are designed to last between 3 and 6 months with regular use. However, the actual durability may vary depending on various factors such as usage frequency, cleaning techniques, and specific brush models. Our sponges are built to offer durability for at least one month of consistent usage. We strive to provide you with high-quality and durable brushes that will withstand the demands of your cleaning routine. Additionally, we include recommendations with every purchase to help you extend the lifespan of your brushes and ensure optimal performance.
  • How often should I change the brushes and sponges?
    We recommend changing your brushes every 3 to 6 months, depending on usage and wear. As for the sponges, it's recommended to replace them approximately every 1 to 2 months. Regular replacement ensures optimal performance and hygiene, as the bristles of the brushes may become frayed over time and the sponges may accumulate bacteria with extended use. However, these time frames can vary based on individual cleaning habits and preferences. To maximize the lifespan of your brushes and sponges, we provide helpful recommendations with every purchase to help you maintain their durability and cleanliness.
  • Are your bamboo brushes durable?
    Absolutely! Our bamboo brushes are designed for durability and longevity. The bamboo material is naturally strong and resistant to water, ensuring they withstand regular use and cleaning tasks. Our brushes last over three months with proper care. On top of that all of our products can be washed in the dishwasher. Also, you can order extra heads for your wooden dishwasher brush. So you can use it even longer!
  • How do I clean and maintain the bamboo brushes?
    Cleaning our bamboo brushes is simple. Just rinse them with water after use and allow them to air dry. To prolong their lifespan, it's best to store them in a dry place to prevent moisture buildup. To keep up with hygiene we recommend to wash the brushes at least once a month in the dishwasher.
  • I worry about the hygenics since products are made of natural materials
    We understand your concern about hygiene, and we assure you that our products are designed with cleanliness in mind. While our brushes and sponges are made of natural materials like bamboo and cellulose, they are carefully crafted to be highly durable and resistant to bacteria growth. Bamboo has natural antimicrobial properties, making it an excellent choice for kitchen and cleaning tools. Additionally, our sponges are made from biodegradable cellulose, which is highly absorbent and less prone to trapping bacteria compared to traditional synthetic sponges. However, it's important to follow proper cleaning and maintenance practices, such as rinsing and air-drying after use, to ensure optimal hygiene. We also provide tips and recommendations to help you keep your brushes and sponges clean and in good condition. Rest assured, our products are not only eco-friendly but also prioritize your health and hygiene.
  • Are the bristles of the bamboo brushes suitable for all surfaces?
    Absolutely! Our bamboo brushes are designed to be versatile and suitable for a variety of surfaces. We offer three different types of brushes, each with its own unique bristle strength: Soft Plant-Based Sisal Bristles: Our universal bamboo brush with soft sisal bristles is perfect for all types of surfaces. It provides gentle yet effective cleaning without causing any scratches or damage. Medium Soft Sisal Bristles: The bamboo bottle brush features medium soft sisal bristles, which are specifically designed for cleaning hard-to-wash objects like bottles, decanters, Aerochino, and glasses. The bristles are soft enough to prevent scratches while effectively cleaning your delicate dishes Abrasive Bristles: For tougher cleaning tasks, we offer a small bamboo brush with abrasive bristles. This brush is ideal for scrubbing pans, plates, and for scouring vegetables such as potatoes and carrots. The abrasive bristles provide extra scrubbing power to tackle stubborn stains and residues. No matter which brush you choose, rest assured that our bamboo brushes are carefully crafted to deliver exceptional cleaning performance while prioritizing the protection of your surfaces.
  • Are your bamboo brushes safe for the environment?
    Our bamboo brushes are made from sustainable and renewable bamboo, which has a minimal environmental impact. Bamboo is biodegradable and does not contribute deforestation like traditional wood products.
  • Can I use bamboo brushes with cleaning solutions or detergents?
    Yes! Our bamboo brushes work well with both natural cleaning solutions and detergents. However, we recommend opting for eco-friendly and non-toxic cleaning products to align with our commitment to sustainability.
  • Can I compost the bamboo brushes and sponges once they reach the end of their lifespan?
    Yes, you can compost our bamboo brushes and wood pulp fiber sponges! Since both are produced from natural material, it can be safely composted, contributing to a circular economy and reducing waste.
  • Do you offer replacements for the brush heads or do I need to buy a whole new brush?
    We offer replacement brush heads for our bamboo brushes, allowing you to replace just the bristles when needed. This helps reduce waste and ensures you can continue using your bamboo brush for a longer period. We hope these FAQs provide helpful information about our eco-friendly kitchen products. If you have any further questions, feel free to reach out to our customer support team.
  • Why should one choose linen over regular cotton for kitchen towels?
    Sustainability: Linen is more sustainable than cotton as flax plants require less water and fewer pesticides than cotton crops. Durability: Linen towels are known for their durability and become softer over time. They tend to last longer than cotton towels. Aesthetics: Undyed linen has a natural, earthy aesthetic that appeals to those who prefer a minimalist and eco-friendly look in their kitchen.
  • How should I wash undyed linen towels to maintain their quality?
    The recommended temperature is 40 degrees Celsius. If there are spots or stains, you can increase it to 60 degrees Celsius for targeted cleaning. It's not recommended to use bleach on undyed linen towels. Bleach can weaken the natural fibers, leading to fraying and reducing the longevity of the towels. Instead, opt for a mild detergent.
  • Are undyed linen towels more environmentally friendly than regular cotton ones?
    Undyed linen is considered more environmentally friendly due to the sustainable cultivation of flax, which requires less water and pesticides compared to conventional cotton farming.
  • Can I tumble dry undyed linen towels?
    Yes, you can tumble dry on a low heat setting. However, we recommend air drying.
  • Can I iron undyed linen towels?
    Yes, you can iron. To avoid wrinkles we recommend to iron our linen towels while they are slightly damp. Use a medium heat setting and iron on the reverse side if necessary.
  • Are candles in your shop hand-poured?
    Yes, all candles we sell at SIMAhomeware are hand-poured with lots of love in Zurich.
  • What wax do you use for candles?
    We use rapeseed wax for sculptural candles and soy wax for scented container candles. Both are eco-friendly and safe for health. Canola wax is a soft, buttery, white wax derived from rapeseed oil, so it is natural and sustainable. It is very common in Switzerland as the plants are mainly grown in Europe. Soy wax is a natural and renewable wax derived from soybeans. It's created through a process that involves harvesting soybeans, cleaning and hulling them, before extracting the oil. The oil undergoes hydrogenation to turn it into a solid form, resulting in soy wax.
  • Are soy and rapeseed waxes environmentally friendly?
    Both soy and rapeseed waxes are considered environmentally friendly. They are biodegradable, derived from renewable resources, and support sustainable agriculture.
  • Why don't you sell candles made of paraffin?
    Even though paraffin is cheaper, soy and rapeseed waxes have advantages over it in terms of safety for health and environmental impact. Candles made of soy and rapeseed wax burn cleaner, produce less soot and are derived from renewable plant sources, unlike paraffin, which comes from petroleum.
  • Can I use candles made from soy and rapeseed waxes if I have allergies?
    Both waxes are hypoallergenic, and many individuals with allergies or sensitivities find them suitable. However, it's advisable to test a small area if you have specific sensitivities and consul your doctor.
  • Do soy and rapeseed wax candles have a strong scent?
    Both waxes have excellent scent-holding properties. The strength of the scent depends on the quality of the fragrance oil used. To insure this we use premium oils which provide a pleasant and even scent throw.
  • Are candles made from soy and rapeseed waxes safe for health?
    Yes, candles made from both waxes are generally safe for health. They do not emit harmful toxins or carcinogens when burned, contributing to a healthier indoor environment.
  • What precautions should I take with soy and rapeseed wax candles?
    Keep these candles away from direct sunlight and heat sources to prevent melting. Follow general candle safety guidelines for optimal use.
  • Can I leave the candle unattended?
    For safety reasons, never leave a burning candle unattended. Extinguish it before leaving the room, and make sure it's completely out before going to sleep.
  • How to take care of wooden wicks?
    1️. Trim the wick: Keep the wooden wick trimmed to around 0.5 cm before each use to prevent excessive smoke and ensure an even burn. 2️. Avoid drafts: Burn your wooden wick candle away from drafts to prevent uneven burning and soot buildup. 3️. Let it melt: Allow the entire surface of the candle to melt during the first burn to prevent tunnelling. 4️. Extinguish safely: Use a snuffer or lid to extinguish the candle, which helps avoid blowing hot wax.
  • How long should be the wooden wick?
    For safety reasons and to make your favorite candles last we recommend to keep the wooden wick 0.5cm long-
  • What's the best way to extinguish the candle?
    Use a candle snuffer or gently blow on the flame until it's extinguished. Avoid blowing too hard to prevent hot wax splatter.
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